Call Center Manager

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Herstellerbeschreibung:

Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC`s strict limitations on Dropped and Abandoned-Call rates are honored. Allowing quick and easy call monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Tracking, collecting and reporting of call volume, agent and campaign performance. [english]